Compliance & Transparency
Privacy Policy & Data Collection
Operated under registration details for Karloactive (Registration No: UEN: 5352259M), we maintain strict compliance protocols regarding the handling and protection of user data across our digital storefront, supporting international and regional privacy frameworks (including Singapore PDPA alignment and EU GDPR standards).
1. Transaction & Order Logs (Data Collection)
We collect baseline information required to fulfill direct-to-consumer orders safely and efficiently. This includes customer names, shipping destinations, contact details, and product or sizing selections submitted during active checkout sessions.
2. Network Identity & Session Metrics (Data Collection)
Our infrastructure automatically logs baseline access metadata upon connection. This captures standard browser sessions, timestamps, and page interactions designed exclusively to prevent fraudulent activity and optimize loading speeds.
3. Purpose Limitation & Data Protection (Privacy)
All gathered data points are restricted entirely to order fulfillment, secure payment processing via encrypted gateways, and customer support. We enforce a strict policy against third-party data trading, unverified marketing distribution, or commercial profiling.
4. Data Protection Inquiries & DPO Contact (PDPA Compliance)
Users retain full rights to request access, modification, or erasure of their personal information records at any time. Formal compliance inquiries, data protection requests, or communications for our Data Protection Officer (DPO), Ian Lee, can be directed to our official administrative channel at support@karloactive.com.
5. Cookie Usage & Tracking Technologies (Transparency)
Our digital storefront utilizes standard cookies and similar tracking technologies to ensure core site functionality, maintain active shopping carts, and secure user checkout sessions.
Essential Cookies: Required for fundamental store operations (e.g., cart retention, session management, and 3D Secure authentication).
Analytics & Performance: Used strictly to monitor baseline traffic metrics and improve loading speeds. We do not use intrusive cross-site tracking pixels or unauthorized advertising trackers.
Users can manage or disable cookies directly through their individual browser settings. Note that disabling essential cookies may impact checkout functionality.